When you booked your Getaway, you agreed to our Purchase Agreement — the full terms and conditions that govern your reservation.
Important: All Getaway bookings are final, non-transferable, and non-refundable. We strongly recommend purchasing travel insurance to protect your investment — see our Travel Insurance article for how to buy a policy.
You can read the complete Purchase Agreement here:
The Purchase Agreement covers things like:
- Payment terms and installment plans
- Cancellation policies (all bookings are non-refundable)
- Room transfers and reservation changes
- What’s included (and not included) in your booking
- Behavior expectations while onsite
- Our responsibilities and limitations
If you have questions about anything in the Purchase Agreement, you can submit a support request and our team will help clarify.
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