Most Getaways go off without a hitch, but if something comes up during your trip, here’s who to go to.
The Blue October Getaways Team
Our team will have a Blue October Getaways desk in the lobby of Pueblo Bonito Pacifica during the Getaway. Stop by with questions about the schedule, your room, events, or anything else.
You can also reach us any time through our support form.
In an Emergency
In Mexico, dial 911 for police, fire, or medical emergencies, the same number you’d use at home. For anything life-threatening, call first, then let the resort and our team know.
If You Need a Doctor or Pharmacy
Contact the resort’s front desk or concierge. They can help arrange a doctor or point you to the nearest pharmacy.
If Your Luggage Doesn’t Arrive
- File a claim with your airline at the airport before you leave, and get a reference number
- Let the resort’s front desk know so they can watch for the delivery
- Buy what you need in the meantime and save your receipts. Many travel insurance policies reimburse essentials when bags are delayed. Bocados, the resort’s convenience store, carries basics.
If You Lose Your Passport
- Tell the resort’s front desk and our team right away
- Contact the nearest U.S. Embassy or Consulate for a replacement
- Before you fly, take a photo of your passport’s photo page and email it to yourself. It makes a replacement much faster.
Before you travel, it’s worth having travel insurance in place. See Do I need Travel Insurance?
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