Most things in the Guest Dashboard are self-serve, but some changes need a human on the Getaways team. When that's the case, the answer is always the same: click Need Help? at the top right of any page in the dashboard. That opens a support ticket the team will respond to.
How do I contact support?
Click Need Help? at the top right of any page in the dashboard. That opens a ticket form — fill it out and someone from the Getaways team will get back to you.
When should I open a support ticket?
Two main situations:
- You can't find what you need in the dashboard or something seems broken.
- You need to update Buyer info (your name, email, billing details) — those aren't self-serve in the dashboard.
If it's about a Guest's info (passport, flights, address, etc.), you can do that yourself inside the reservation.
What information should I include in the ticket?
The more we know up front, the faster we can help. Where possible, include:
- Your reservation locator code (e.g.,
P26W14MXSH) - Which guest the question is about, if applicable
- A short description of what you tried and what happened
If something looks wrong on the dashboard, a screenshot helps a lot.
Will the dashboard work on my phone?
Yes — the dashboard is mobile-friendly. You can do everything on a phone you can do on a laptop.
When are my deadlines for completing this info?
The Getaways team communicates deadlines by email, not on the dashboard itself. Watch your inbox for reminders as your trip approaches.
That's the end of this guide. If anything came up that wasn't covered, click Need Help? and we'll take care of you.
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